ViralFleet.ai

1. Introduction

Welcome to ViralFleet ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. ViralFleet is a platform that helps content creators discover viral trends, analyze performance metrics, and optimize their social media content strategy.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy outlines our practices concerning the collection and use of your information and tells you about your privacy rights and how the law protects you.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Subscribe to our services
Contact us for support
Participate in surveys or feedback forms
Sign up for newsletters or marketing communications

This may include: full name, email address, username, password, profile picture, phone number, billing address, and payment information.

2.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our platform, including: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, pages viewed, time spent on pages, unique device identifiers, and other diagnostic data.

2.3 Social Media Data

When you connect your social media accounts (TikTok, Instagram, etc.) to our platform, we may collect publicly available information from these platforms, including content performance metrics, follower counts, engagement rates, and content metadata. We only access information that you explicitly authorize us to access.

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. This helps us improve our services, personalize your experience, and analyze usage patterns.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

Provide and maintain our services
Process transactions and manage subscriptions
Personalize content and recommendations
Generate analytics and insights

Communication

Send service-related notifications
Respond to customer support inquiries
Send marketing communications (with consent)
Notify about platform updates and features

Platform Improvement

Monitor and analyze usage patterns
Develop new features and services
Conduct research and analytics
Optimize user experience

Legal and Security

Detect and prevent fraud or abuse
Comply with legal obligations
Enforce our terms of service
Protect user safety and security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, processing payments, sending emails, and analyzing data.

Legal Requirements

We may disclose information when required by law, legal process, litigation, or requests from public and government authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Safety and Security

We may share information to investigate fraud, protect our rights, ensure user safety, or comply with legal obligations.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict access controls and authentication mechanisms protect your data
Regular Audits: We conduct regular security audits and vulnerability assessments
Staff Training: Our team receives regular training on data protection and security best practices

6. Your Privacy Rights

Depending on your location and applicable laws (including GDPR, CCPA, and other privacy regulations), you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete personal information
Erasure: Request deletion of your personal information under certain circumstances
Portability: Request transfer of your data to another service provider
Restriction: Request limitation of processing of your personal information
Objection: Object to processing of your personal information for certain purposes
Withdrawal: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@viralfleet.com or through your account settings. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Account Information: Retained for the duration of your account plus 3 years after account closure for legal and business purposes
Transaction Records: Kept for 7 years for tax and accounting purposes
Usage Analytics: Anonymized after 2 years and retained for research purposes
Support Communications: Retained for 2 years to improve customer service

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

9. Children's Privacy

Our service is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages.

If you become aware that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to remove such information from our systems.

10. Third-Party Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties.

Social Media Platforms: When you connect social media accounts, you are subject to those platforms' privacy policies
Payment Processors: Payment information is processed by secure third-party payment processors (Stripe, PayPal, etc.)
Analytics Services: We use analytics services like Google Analytics to understand how our platform is used

11. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies: Required for basic functionality, security, and user authentication
Performance Cookies: Help us understand how users interact with our platform to improve performance
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness

You can control cookie preferences through your browser settings or our cookie consent banner.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification or display a prominent notice on our platform.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@viralfleet.com
Support: support@viralfleet.com
Data Protection Officer: dpo@viralfleet.com

We respond to privacy inquiries within 30 days.

ViralFleet Privacy Team
123 Innovation Drive, Suite 100
Tech City, TC 12345
United States

Thank you for trusting ViralFleet with your data. We are committed to protecting your privacy and providing you with the best possible experience on our platform.